dimension of service quality called __________ is the appearance of physical facilities,equipment,personnel,and communication materials.
A) assurance
B) reliability
C) responsiveness
D) empathy
E) tangibility (tangibles)

Question

Quizplus · Accepted Answer

The dimension of service quality that includes the appearance of physical facilities, equipment, personnel, and communication materials is known as tangibility or tangibles. This refers to the physical evidence of the service being provided and how it is presented to customers.

Dimension of Service Quality Called __________ Is the Appearance of Physical