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Marketing Study Set 11
Quiz 1: Creating Customer Relationships and Value Through Marketing
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Question 221
Essay
Explain the market research that David Windorski,3M inventor,did to develop the Post-it
®
Flag Highlighter.
Question 222
Multiple Choice
value to consumers that comes from making an item easy to purchase through the provision of credit cards and financial arrangements constitutes _________ utility.
Question 223
Essay
are you,as a student,already somewhat of a marketing expert before taking this course? Provide a specific example from your own personal experience and relate it to something you just "formally" learned about marketing.
Question 224
Essay
addition to consumers,what other people,groups,and environmental forces interact to affect an organization's marketing activities?
Question 225
Essay
China,many people are removing their money from the state banks and lending it out themselves.The interest rate earned in a state bank account is about one-half the rate of inflation.On the other hand,loaning money to friends,relatives,and even unrelated entrepreneurs can often earn the investor a rate at least double the inflation rate.The gray market,an underground network of investors and private businesses,moves the cash from lenders to businesses.Did marketing occur here? Explain your answer.
Question 226
Multiple Choice
Which of the following is an example of possession utility?
Question 227
Multiple Choice
Which of the following statements about 3M's market research prior to introducing the Post-it
®
Flag Highlighter is most accurate?
Question 228
Essay
is the abridged American Marketing Association definition of marketing according to the textbook? How does this differ from you previous notion of marketing before reading this chapter?
Question 229
Multiple Choice
Which of the following is an example of time utility?
Question 230
Essay
are the two key objectives of marketing? Define "exchange" and explain how it supports these objectives.
Question 231
Multiple Choice
inventor,David Windorski took this approach when he developed the Post-it
®
Flag Highlighter:
Question 232
Multiple Choice
of the following were pre-launch issues 3M encountered before it could offer the Post-it
®
Flag Highlighter EXCEPT:
Question 233
Multiple Choice
David Windorski,an inventor at 3M,questioned dozens of students about how they study.They told him
Question 234
Essay
your own personal experience and creativity to what you have just learned in Chapter 1.Formulate a plan to assess the needs of either (1)students who have too many textbooks to carry to and from class or (2)executives who are too busy to keep up with the latest information in their field.
Question 235
Essay
Define needs and wants.Can marketing shape a person's wants? Explain your answer.
Question 236
Multiple Choice
Redbox places vending machines at local convenience and grocery stores that allow customers to rent and return popular DVDs 24 hours a day.This creates both __________ and __________ utility.