Clara Thomas is an employee at the Citizens Bank, the largest bank in Texas. What type of decisions will she undertake if her responsibilities include receiving customer queries, fixing appointments for sales representatives of the bank, and tracking potential clients through call records?
A) strategic decisions
B) tactical decisions
C) operational decisions
D) directional decisions

Question

Quizplus · Accepted Answer

Clara Thomas will undertake operational decisions as she is handling routine tasks related to customer service and sales support. Operational decisions are taken at operational or middle level of management to ensure the smooth functioning of day to day activities.

Clara Thomas Is an Employee at the Citizens Bank, the Largest