Scenario: City Place, Inc.Samuel, Linda, Shirley, and Matt are part of the project team at Ltronix International, a company producing home appliances.They had been assigned the task of selecting two out of five new products to be introduced in the next quarter.The team is at conflict over the choice of products to be introduced.Samuel, who is uncomfortable with confrontations, chooses to remain neutral by staying away from the arguments.Linda and Shirley had a few arguments which were finally resolved when Linda gave in to Shirley's demands.Shirley who was the most experienced among the four continued to insist on her choice.Matt was equally adamant about his choice.Finally, to resolve the situation, Shirley agreed to one of Matt's choice of products in exchange for one of her choices.Which influence tactic could Shirley, who is the most experienced in the team, have used to convince the others of her choice?

Question

Quizplus · Accepted Answer

Shirley could have used rational persuasion, which involves using logical arguments and factual evidence to convince others of one's point of view. As the most experienced member of the team, Shirley could have presented data and market research to support her product choices and explain why they would be the most profitable for the company. This approach would have allowed her to use her expertise and knowledge to influence her teammates, rather than relying solely on her positional power or personal relationships.