National Bank of Victoria (NBOV) is the fourth largest commercial bank in Australia. NBOV assets total $46.1 billion, loans of $26 billion, and total deposits of $35.5 billion. It provides online, telephone, and traditional banking and investment services to both individuals and businesses in Australia. NBOV's mission is to create an exceptional customer experience internationally by providing solutions through leading technologies, offering a wide selection of financial products and services, and leveraging experience to meet customers' needs. All of the following measures could be included in a balanced scorecard for NBOV. Which is the most subjective?
A) Revenue growth
B) Employee turnover
C) Leadership competence
D) Quality improvement costs incurred

Question

Quizplus · Accepted Answer

Leadership competence is the most subjective measure as it can be difficult to accurately quantify and measure the effectiveness of the leadership team. Other measures like revenue growth, employee turnover, and quality improvement costs incurred are more objective and can be easily measured and tracked.

National Bank of Victoria (NBOV) Is the Fourth Largest Commercial