Question 1

Which stage of the consulting process is when the client and consultant jointly analyze and interpret the data?

Accepted Answer

The stage of diagnosis and feedback is when the client and consultant jointly analyze and interpret the data gathered during the earlier stage of data gathering. This stage involves identifying problems, strengths, weaknesses, and opportunities for improvement, and using this information to develop recommendations or solutions for the client.

Question 2

Which stage of the consulting process describes when the consultant and client come to an agreement on what work will be accomplished?

Accepted Answer

The stage of contracting specifically deals with the process of reaching an agreement between the consultant and the client on the scope, objectives, and deliverables of the consulting engagement.

Question 3

In an ideal form, action research is a ______ in which the researcher is actively engaged with those experiencing the problem versus conducting research on them.

Accepted Answer

Action research is characterized as a scientific process where the researcher is actively involved in the problem-solving process alongside participants, rather than observing or studying them from a distance. This approach emphasizes collaboration, reflection, and iterative problem-solving.

Question 4

Bushe identifies the term ______, defined as "ideas, phrases, objects, pictures, manifestos, stories, or new words . . . [that] allow us to see new alternatives for decisions and actions . . . [and] generate change because people like the new options in front of them and want to use them."

Accepted Answer

The answer of Bushe identifies the term ______, defined as...

Question 5

Strategic planning and goal setting are examples of which of the following OD consultant competencies?

Accepted Answer

The answer of Strategic planning and goal setting are examples...

Question 6

What is defined as "a participatory democratic process concerned with developing practical knowledge in the pursuit of worthwhile human purposes… "?

Accepted Answer

The definition given is that of action research. Organization development, training and development, and career development do not necessarily involve a participatory democratic process or pursuing practical knowledge in the same way that action research does.

Question 7

Which stage of the consulting process involves the strategy being carried out on agreement?

Accepted Answer

The intervention stage of the consulting process involves the strategy being carried out according to the agreed-upon plan. The contracting stage establishes the goals and parameters of the project, the diagnosis and feedback stage identifies the issues and potential solutions, and the evaluation and exit stage assesses the effectiveness of the intervention and determines next steps.

Question 8

Finance and accounting, HRM, and legal issues are examples of which of the following OD consultant competencies?

Accepted Answer

Finance and accounting, HRM, and legal issues fall under the category of business and management knowledge areas. It is important for OD consultants to have knowledge and understanding of these areas in order to effectively work with organizations and provide relevant solutions.

Question 9

The action research model is more ______ rather than linear.

Accepted Answer

The action research model is interactive in nature as it involves collaboration and feedback from different stakeholders throughout the research process. It is not a strict linear process but rather an iterative process of planning, acting, reflecting, and adjusting.

Question 10

In a ______, practitioners work with leaders or sponsors to design events that are conducive to open dialogues about the future.

Accepted Answer

The structured dialogic approach involves working with leaders or sponsors to create events or conversations that encourage open dialogue about the future. The other options (A, B, and D) may involve consulting or research, but do not specifically focus on creating opportunities for dialogue.

Question 11

Which stage of the consulting process is when details are sought about the situation, the client, the organization, and other relevant aspects of the problem utilizing a variety of methods or sources?

Accepted Answer

Data gathering is the stage when consultants seek details about the situation, the client, the organization, and other relevant aspects of the problem utilizing various methods or sources. This stage is critical for consultants to develop a comprehensive understanding of the client's situation and identify the root causes of the problem.

Question 12

Which of the following is NOT a change process that occurs in dialogic OD?

Accepted Answer

Dialogic OD does not solely rely on technostructural or human processes interventions to bring about change. It emphasizes the importance of dialogue and engagement in bringing about more complex reorganizations of social construction of reality. Therefore, option D is not a change process that occurs in dialogic OD.

Question 13

Survey preparation and participant observation are examples of which of the following OD consultant competencies?

Accepted Answer

The answer of Survey preparation and participant observation are examples...

Question 14

In ______, formal events are not necessary for the practitioner to intervene ; rather, a practitioner can interevene into an ongoing team conversation.

Accepted Answer

Dialogic process consultation emphasizes the importance of ongoing team conversations and does not require formal events for the practitioner to intervene. Instead, the practitioner can enter into existing conversations and engage in a dialogue with the team.

Question 15

Which of the following is NOT an area that Varney describes as necessary for practitoners to be skilled:

Accepted Answer

Varney does not specifically list information technology skills as necessary for practitioners to be skilled in. The other options (B, C, D) are areas Varney identifies as important for practitioners.

Question 16

Which of the following is NOT a characteristic of Bushe and Marshak to describe the dialogic OD practices:

Accepted Answer

The answer of Which of the following is NOT a...

Question 17

Which stage of the consulting process begins with an initial contact between a consultant and a client?

Accepted Answer

The entry stage is the initial phase of the consulting process where the consultant and client first make contact and begin to establish a working relationship.

Question 18

In dialogic OD, there is no real "______" in the organization.

Accepted Answer

In dialogic OD, the focus is on exploring different perspectives and meanings related to organizational issues rather than finding a single "truth" or objective reality. Therefore, there is no real "truth" in the organization.

Question 19

Which stage of the consulting process is when the consultant and client review the outcomes of the intervention(s) and determining whether they resulted in the desired change?

Accepted Answer

Evaluation and exit is the stage in the consulting process when the consultant and client review the outcomes of the intervention(s) and determine whether they resulted in the desired change. This stage also involves deciding whether to continue the consulting relationship, modify the intervention approach, or terminate the engagement.

Question 20

Strategy, change theory, and group development are examples of which of the following OD consultant competencies?

Accepted Answer

Strategy, change theory, and group development are all part of the domain of Organizational Behavior, which involves understanding how organizations function and change over time. OD consultants need to have a solid foundation in this area in order to effectively diagnose and address organizational problems. Interpersonal skills and personal characteristics, training and development, and general professional skills are all important competencies for OD consultants as well, but they are not as directly relevant to the specific knowledge and expertise needed to work with organizations.

Quiz 5: The Organization Development Practitioner and the OD Process