Question 1

As a team intervention, ______ is a problem-solving methodology used to identify and eliminate unnecessary work, work that might be taking up extensive time or resources but that is adding little value, work that is bureaucratic in nature, or work not meeting expectations because of process errors or other deficiencies.

Accepted Answer

The given problem-solving methodology described in the question is known as a "workout." The other options, such as work redesign, appreciate inquiry, and confrontation meetings, do not necessarily involve identifying and eliminating unnecessary work, bureaucratic tasks, or process errors.

Question 2

Which of the following is NOT an overarching objective to OD interventions addressing intergroup conflict?

Accepted Answer

Demonstrating dissatisfaction among teams affected is not the overarching objective of OD interventions addressing intergroup conflict. The other options - encouraging the development of a shared identity and purpose, improving cooperative processes, and breaking down barriers between teams - are all essential objectives of OD interventions for addressing intergroup conflict.

Question 3

The StrengthsFinder approach is well-known from which organization?

Accepted Answer

The StrengthsFinder approach is developed by the global performance management consulting company, Gallup. It is a popular tool used by organizations to identify and develop individuals' strengths to increase engagement, productivity, and overall job satisfaction.

Question 4

Which step in the Workout process involves teams being formed to expand on the ideas, identifying actions that should be taken and changes that should be made?

Accepted Answer

Action planning involves teams being formed to expand on the ideas generated during brainstorming, identifying actions that should be taken and changes that should be made. Gallery of ideas is a step where ideas are posted and reviewed by participants. Town meeting is a step where a larger group discusses and decides on the best ideas.

Question 5

If it is continually stressed that all members are part of the same organization, this is an example of which method to reduce intergroup conflict?

Accepted Answer

Recategorizing involves changing the way in which groups are perceived and categorized, emphasizing commonalities and reducing differences. Continually stressing that all members are part of the same organization would be an example of recategorizing, as it encourages members to see themselves as part of a larger group with shared goals and values, rather than as separate subgroups with conflicting interests.

Question 6

Which source of intergroup conflict relates to a perception of one group being mistreated by another?

Accepted Answer

Past injustice refers to a source of intergroup conflict that relates to a perception of one group being mistreated by another. This can be due to historical events, systemic discrimination, or interpersonal experiences of prejudice or discrimination. The perception of mistreatment can lead to feelings of anger, resentment, and a desire for retribution, which can fuel intergroup conflict.

Question 7

Well-designed tasks have ______, meaning the work matters to others internal and external to the team.

Accepted Answer

Task significance refers to the extent to which the work performed by an individual has an impact on others both within and outside the organization. When tasks have task significance, it means that the work matters to others, which provides individuals with a sense of purpose and meaning. Skill variety relates to the degree to which a job requires a variety of different skills to be performed, task identity refers to the extent to which a job involves completing a whole and identifiable piece of work, and autonomy refers to the degree to which an individual has control and discretion over how they perform their job. While all of these factors contribute to job satisfaction, they do not directly relate to whether the work matters to others.

Question 8

Which of the following is NOT a criteria to look for in an effective work group?

Accepted Answer

Role analysis is actually a criteria to look for in an effective work group, as it provides members with clear responsibilities and reduces confusion and conflict within the group. The other three options - level of effort, knowledge and skill applied, and appropriateness of group norms - are all important criteria to consider when evaluating the effectiveness of a work group.

Question 9

Which step of appreciative inquiry consists of engaging the team and relevant stakeholders in a dialogue about strengths, best practices, accomplishments, and rewarding experiences?

Accepted Answer

The discovery step of appreciative inquiry involves engaging the team and relevant stakeholders in a dialogue about strengths, best practices, accomplishments, and rewarding experiences. The dream step involves envisioning and imagining possibilities based on the discoveries made in the first step. The design step involves creating concrete plans and actions to turn the possibilities into reality. The destiny step involves implementing and sustaining the changes made in the previous steps.

Question 10

Which phase of a confrontation meeting is when subgroups share their priorities with the larger group?

Accepted Answer

The answer of Which phase of a confrontation meeting is...

Question 11

Well-designed tasks include ______, which ensures the team gets adequate and truthful information about its performance.

Accepted Answer

Feedback is crucial to ensure that the team is informed and aware of its performance. It helps the team identify its strengths and weaknesses, and make necessary adjustments to improve performance. The other options - task identity, task significance, and autonomy - are important for task design, but they do not necessarily guarantee accurate feedback.

Question 12

An organization that develops an affirmative bias, an emphasis on goodness, or the best of the human condition, and positive deviance, or extraordinarily success outcomes creates an « ______. »

Accepted Answer

An "abundance culture" focuses on positive outcomes, emphasizing the best of the human condition and extraordinary success, aligning with the concepts of affirmative bias and positive deviance.

Question 13

Which type of role problem occurs when a role is not fully developed with enough significant work or responsibilities?

Accepted Answer

When a role is not fully developed with enough significant work or responsibilities, it leads to role underload. Role underload is a type of role problem where the role is not challenging or engaging enough, resulting in boredom or lack of motivation for the employee.

Question 14

Which step in the Workout process involves participants learning about the purpose, goals, and structure of the Workout?

Accepted Answer

The Introduction step typically involves a facilitator explaining the purpose, goals, and structure of the Workout to participants.

Question 15

Which field of study suggests new approaches to organization development by examining positive phenomena and their outcomes?

Accepted Answer

Positive organizational scholarship is a field of study that focuses on examining positive phenomena in organizations, such as leadership, civility, and well-being, and their outcomes. This approach suggests new approaches to organization development that focus on building on the strengths and positive attributes of organizations rather than just addressing problems and weaknesses.

Question 16

« Responsibility charting » is a type of exercise that works well with which team intervention?

Accepted Answer

Responsibility charting involves assigning specific roles and responsibilities to team members. This exercise can be useful in the context of role negotiation, where team members have the opportunity to negotiate their roles and responsibilities to better align with their skills and strengths. Confrontation meetings, work redesign, and workout interventions may not necessarily involve assigning specific individual responsibilities.

Question 17

Which intervention answers the following question: « How can work be structured so that it is performed effectively and, at the same time, jobholders find the work personally rewarding and satisfying? »

Accepted Answer

Work redesign involves restructuring job tasks and responsibilities to make them more meaningful and satisfying for employees. By involving them in the process and tailoring the job to fit their strengths, interests, and work preferences, jobholders are more likely to find their work personally rewarding and satisfying. Confrontation meetings may address conflicts but are not specific to improving job satisfaction. Role negotiation is a process used to clarify job expectations but it does not necessarily address job satisfaction. Workout is a process for improving organizational performance and problem-solving and may not necessarily focus on job satisfaction.

Question 18

Which step of appreciative inquiry is when the team collaboratively constructs a vision for a new future and actions that move the team or organization to a desirable new point?

Accepted Answer

The step of appreciative inquiry where the team collaboratively constructs a vision for a new future and actions that move the team or organization to a desirable new point is called design. During this step, the team works together to create a plan of action that will help them achieve their shared goals and vision.

Question 19

The use of ______ begins with the team's strengths and reveals what is working well and where the team has found success, thus releasing positive energy and the team begins to gain a better understanding of its own valuable contributions.

Accepted Answer

The use of appreciative inquiry focuses on the positive aspects of a team or organization and aims to build on those strengths. It starts with exploring what is working well and where the team has found success, which leads to greater positivity and understanding of valuable contributions. This approach is distinct from organizational psychology, which includes a broader range of study about the behavior and workings of organizations. Positive organizational scholarship is also related to the study of positive aspects of organizations, but it is more focused on research and theory development. Action research involves a collaborative approach to solving problems within organizations.

Question 20

Which type of role problem occurs when one team member holds two mutually incompatible roles?

Accepted Answer

Role conflict occurs when one team member holds two or more roles that are mutually incompatible or when the expectations of one role collide with the expectations of another role. In this case, the problem is caused by one team member holding two roles that cannot be fulfilled at the same time.

Quiz 11: Team Interventions