Question 1

A healthcare organization is notified by a drug manufacturer that a specific group of medications will no longer be available for patient use through the hospital pharmacy. The organization will need to contract with another drug manufacturer for similar drugs at a higher cost. Which stakeholders is this situation affecting? Standard Text: Select all that apply.
A) Dietary
B) Patients
C) Physicians
D) Pharmacist
E) Insurance company Correct

Accepted Answer

This situation affects patients who may need to switch to a similar drug at a higher cost, physicians who may need to change their prescribing practices, pharmacists who will need to manage inventory and medication orders differently, and insurance companies who may need to adjust coverage and reimbursement policies. It does not directly affect dietary stakeholders.

Question 2

The Quality Improvement committee is designing a process-based evaluation regarding the number of medication errors. What will be included in this evaluation? Standard Text: Select all that apply.
A) Time of day when errors are occurring
B) Numbers of staff providing medications
C) Names of staff who are making the errors
D) Patient status when errors are being made
E) Metrics regarding documentation of medications Correct

Accepted Answer

A,B,D

Question 3

An organization is referring to the Institute of Medicine's goals when identifying metrics to measure patient safety. Which goals would the organization most likely select as metrics? Standard Text: Select all that apply.
A) Equitable
B) Morbidity
C) Length of stay
D) Bedside manner
E) Number of staff Correct

Accepted Answer

B,C,E

Question 4

The director of nursing is selecting tools to measure outcomes of patient care. What will the director keep in mind when making the tool selection? Standard Text: Select all that apply.
A) People available to score the instrument
B) Instrument not used as punishment
C) Ease of completing the instrument
D) Validity of the instrument
E) The right instrument Correct

Accepted Answer

The answer of The director of nursing is selecting tools...

Question 5

The Human Resources department is planning staff nurse interviews to measure the success of the new employee benefit package. Which type of questions would be the most beneficial for the human resources staff to use for these interviews?
A) Summary
B) Open-ended
C) Calculations
D) Fill in the blank Correct

Accepted Answer

Open-ended questions allow for more detailed and informative answers, which can provide valuable insight into the effectiveness of the new employee benefit package. Summary questions are too broad, calculations are not applicable here, and fill in the blank questions may limit the scope of the answers.

Question 6

The Quality Improvement committee is planning to measure the number of incorrectly documented medication doses on a patient care area. Which method would be used to collect this data?
A) Focus group
B) Questionnaire
C) Computer system
D) Satisfaction survey Correct

Accepted Answer

The most appropriate method for collecting data on incorrectly documented medication doses would be through the computer system, which can generate reports on medication orders and administration. This method will provide accurate and objective information, and can be used to track trends over time. Focus groups, questionnaires, and satisfaction surveys may not provide the same level of detail and reliability as computer-generated reports.

Question 7

The manager of a telehealth department is analyzing the metrics to determine the number of successful patient telephone calls for the week. How will the manager use this information?
A) Budget for staffing
B) Identify the need for supplies
C) Analyze the telephone bill charges
D) Determine if goals have been met Correct

Accepted Answer

The information on the number of successful patient telephone calls will be used by the telehealth department manager to determine if the goals have been met. This is important in evaluating the performance of the department and making necessary adjustments to improve its efficiency.

Question 8

The nurse manager wants to use a questionnaire to gather data about a metric. What could be done to determine the reliability of the questions on this evaluation tool?
A) Share the questionnaire with other nurses who are content experts.
B) Ask the staff development department to analyze the questions.
C) Use the test with different people and match the responses.
D) Examine the consistency of repeat findings. Correct

Accepted Answer

Examining the consistency of repeat findings is the best way to determine the reliability of a questionnaire. This involves using the same questionnaire with different people and then comparing their responses to see how consistent the results are. This can be done using statistical measures such as Cronbach's alpha or test-retest reliability. Sharing the questionnaire with other nurses or asking the staff development department to analyze it may provide valuable feedback but it does not directly assess reliability.

Question 9

The staff development trainer is planning to evaluate the effectiveness of a training program provided to staff nurses. What will the trainer need prior to conducting this evaluation? Standard Text: Select all that apply.
A) Identify goals
B) Establish outcomes
C) List of participants
D) Determine metrics
E) Dates of instruction Correct

Accepted Answer

Prior to conducting an evaluation of a training program, the trainer will need to identify the goals and establish the intended outcomes. In addition, the trainer will need to determine metrics to measure the effectiveness of the training. While having a list of participants and dates of instruction may be helpful, they are not essential for the evaluation process.

Question 10

The nurse manager is designing an evaluation based upon the number of metrics achieved. Which type of evaluation is the manager designing?
A) Goal
B) Metric
C) Process
D) Outcome Correct

Accepted Answer

The answer of The nurse manager is designing an evaluation...

Question 11

The Quality Improvement committee designed a global triggering tool to report the number of times an ampule of Dextrose 5.0.% is prescribed. Once the trigger occurs through the electronic medical record which action would occur next?
A) Name of the physician would be reported
B) The name of the patient would be recorded
C) Further investigation for an adverse event would occur
D) The patient's diagnosis would be matched for appropriateness Correct

Accepted Answer

The global triggering tool is designed to identify potential adverse events, so the next step after the trigger occurs would be to investigate further for a potential adverse event related to the prescription of Dextrose 5.0%.

Question 12

The nursing staff has received training on a new process to reduce intravenous access line infections. When would the staff development trainer evaluate the effectiveness of this instruction?
A) Immediately after the class
B) The next day
C) In two days
D) In a week Correct

Accepted Answer

It is recommended to evaluate the effectiveness of training after a period of time, usually at least a week, to allow learners to apply newly acquired knowledge and skills. This allows for a more accurate assessment of whether the training has been successful in achieving its desired outcomes. Evaluating immediately after the class, or within a day or two, may not provide sufficient time for learners to demonstrate their understanding and competency in the new process.

Question 13

A healthcare organization is collecting data to determine the progress of meeting identified metrics. To make sure that the data represents the stakeholders' interests, what would be done at this time?
A) Publish the data in the hospital newsletter.
B) Release the data to the media for reporting.
C) Share the data with a small group of stakeholders.
D) Report the data to the Board of Directors during the next meeting. Correct

Accepted Answer

The answer of A healthcare organization is collecting data to...

Question 14

The nurse manager is concerned that the staff is not exposed to many skills that have been instructed by the staff development department. Which can be done to ensure the staff is able to perform the skill should the situation arise in patient care?
A) Schedule monthly review sessions.
B) Assign two staff nurses to complete each technical skill.
C) Assign staff to review the procedure manual each shift.
D) Design an annual competency evaluation with the staff development department. Correct

Accepted Answer

Designing an annual competency evaluation with the staff development department will ensure that each staff member has been trained and is skilled in the necessary procedures. This evaluation will give the nurse manager the confidence that the staff can perform the skills should the situation arise in patient care. Monthly review sessions, assigning staff to review the procedure manual, or assigning two staff nurses to complete each technical skill may help reinforce learning but do not guarantee competency.

Question 15

A healthcare organization did not consider all of the stakeholders' goals when establishing annual metrics for performance. What can occur when data is being collected about goal achievement?
A) Waste time and effort
B) No goals will be achieved
C) Too much data will be collected
D) Metrics will be positively skewed Correct

Accepted Answer

When not all stakeholders' goals are considered, the organization may waste time and effort on collecting data that is not aligned with the actual objectives, leading to inefficiencies.

Question 16

The nurse manager is coordinating evaluation tools to measure the outcomes of patient care. Which tool would be used to for an outcome-based evaluation?
A) Number of line items outside of the budget
B) Number of patient falls within the last month
C) Number of patient telephone calls received about discharge medications
D) Number of instances where intravenous fluids were not available for patient care Correct

Accepted Answer

The answer of The nurse manager is coordinating evaluation tools...

Quiz 6: Evaluating a Program: Metrics and Stakeholders

The Quality Improvement committee is designing a process-based evaluation regarding the number of medication errors. What will be included in this evaluation? Standard Text: Select all that apply.

An organization is referring to the Institute of Medicine's goals when identifying metrics to measure patient safety. Which goals would the organization most likely select as metrics? Standard Text: Select all that apply.

The director of nursing is selecting tools to measure outcomes of patient care. What will the director keep in mind when making the tool selection? Standard Text: Select all that apply.

The Human Resources department is planning staff nurse interviews to measure the success of the new employee benefit package. Which type of questions would be the most beneficial for the human resources staff to use for these interviews?

The Quality Improvement committee is planning to measure the number of incorrectly documented medication doses on a patient care area. Which method would be used to collect this data?

The manager of a telehealth department is analyzing the metrics to determine the number of successful patient telephone calls for the week. How will the manager use this information?

The nurse manager wants to use a questionnaire to gather data about a metric. What could be done to determine the reliability of the questions on this evaluation tool?

The staff development trainer is planning to evaluate the effectiveness of a training program provided to staff nurses. What will the trainer need prior to conducting this evaluation? Standard Text: Select all that apply.

The nurse manager is designing an evaluation based upon the number of metrics achieved. Which type of evaluation is the manager designing?

The Quality Improvement committee designed a global triggering tool to report the number of times an ampule of Dextrose 5.0.% is prescribed. Once the trigger occurs through the electronic medical record which action would occur next?

The nursing staff has received training on a new process to reduce intravenous access line infections. When would the staff development trainer evaluate the effectiveness of this instruction?

A healthcare organization is collecting data to determine the progress of meeting identified metrics. To make sure that the data represents the stakeholders' interests, what would be done at this time?

The nurse manager is concerned that the staff is not exposed to many skills that have been instructed by the staff development department. Which can be done to ensure the staff is able to perform the skill should the situation arise in patient care?

A healthcare organization did not consider all of the stakeholders' goals when establishing annual metrics for performance. What can occur when data is being collected about goal achievement?

The nurse manager is coordinating evaluation tools to measure the outcomes of patient care. Which tool would be used to for an outcome-based evaluation?