Question 1

Define a value stream map. How does this differ from a regular process map?

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Question 2

Explain the relationship between custom, option, and standard goods and services as they relate to project, job shop, flow shop, and continuous flow processes.

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Question 3

An automobile emission testing center has six (6) inspectors and tests 60 vehicles per hour. Each inspector can inspect thirteen (13) vehicles per hour. What is the center's utilization?

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Question 4

An automobile emissions testing center has six (6) inspectors and tests 40 vehicles per hour. Each inspector can inspect ten (10) vehicles per hour. If the center wants a utilization of 95%, how many inspectors are required?

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Question 5

Differentiate between a customer-routed service and a provider-routed service. Include examples of each.

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Question 6

Give three examples of goods or services associated with each of the process types: project, job shop, flow shop, and continuous flow.

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Question 7

Explain Little's Law and how it can be used.

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Question 8

Flow time is the average time an entity takes to complete one cycle of a process

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Flow time is defined as the time it takes for one unit or entity to complete a cycle of a particular process. So, the statement is true.

Question 9

Compare and contrast a product-process matrix with a service-positioning matrix.

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Question 10

Explain why the product-process matrix does not transfer well to services.

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Question 11

What are the major activities in designing a goods-producing or service-providing process?

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Question 12

Differentiate between custom, option, and standard goods and services. Also, give a goods and a service example of each.

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Question 13

Which statement is TRUE regarding the Community Medical Association (CMA) case study in Chapter 17 that we discussed in class?

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Question 14

Some argue that modern technology invalidates the application of the product-process matrix. Explain their logic.

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Question 15

Explain and differentiate between the characteristics of a project, job shop, flow shop, and continuous flow process.

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Question 16

What are some management strategies to improve process designs?

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Question 17

Define reengineering. How does it differ from other approaches to process improvement?

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Question 18

Explain the concept of hierarchy of work. Why is it useful in process design activities?

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Question 19

Explain each axis of the product-process matrix. Where is the most appropriate match? Also, discuss the importance of the matrix to a company's life cycle.

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Question 20

Explain how a product's life cycle has important implications in terms of process design and choice.

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Quiz 7: Process Selection, Design, and Analysis