Of the four models of organizational performance, which two focus on the "big picture" of organizational performance rather than on the operational-level framework?
A) Baldrige Performance Excellence framework and the value chain model
B) Balanced scorecard and the Service-Profit Chain
C) Baldrige Performance Excellence framework and the balanced scorecard
D) The value chain model and the Service-Profit Chain

Question

Quizplus · Accepted Answer

The Baldrige Performance Excellence framework and the balanced scorecard both focus on the overall performance of the organization, rather than the operational-level framework. The value chain model and the Service-Profit Chain are both operational-level frameworks.

Of the Four Models of Organizational Performance, Which Two Focus