Which of the following categories in Baldrige model of organizational performance addresses how an organization designs, manages, and improves its work systems to deliver customer value?
A) Leadership
B) Workforce focus
C) Customer focus
D) Operations focus

Question

Quizplus · Accepted Answer

The category that addresses how an organization designs, manages, and improves its work systems to deliver customer value is Operations focus. The other categories are Leadership, Workforce focus, and Customer focus which address other aspects of organizational performance.

Which of the Following Categories in Baldrige Model of Organizational