Which of the following performance perspectives in the balanced scorecard model includes measures like productivity, flow time, and asset utilization?
A) Financial perspective
B) Customer perspective
C) Innovation and learning perspective
D) Internal perspective

Question

Quizplus · Accepted Answer

The internal perspective in the balanced scorecard model focuses on internal business processes and includes measures like productivity, flow time, and asset utilization. The financial perspective is focused on financial results, the customer perspective is focused on customer satisfaction and loyalty, and the innovation and learning perspective is focused on the organization's ability to innovate and learn to improve performance.

Which of the Following Performance Perspectives in the Balanced Scorecard