A flexibility strategy requires a capacity for both design and demand flexibility.

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A flexibility strategy involves the ability to adapt to changing conditions, which requires both design and demand flexibility. Design flexibility refers to the ability to modify product or service offerings in response to changes in customer needs or preferences, while demand flexibility refers to the ability to adjust production or delivery to meet fluctuations in demand. To be truly flexible, an organization must have the capability for both types of flexibility.

A Flexibility Strategy Requires a Capacity for Both Design and Demand