In the define phase of the Six Sigma problem-solving (DMAIC) approach, teams identify critical-to-quality characteristics (CTQs) that are considered by the customer to have the most impact on quality.

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This is correct. In the Define phase, the team identifies CTQs based on customer needs and expectations. These CTQs are typically identified through customer feedback or data analysis to determine the most critical factors that impact quality.

In the Define Phase of the Six Sigma Problem-Solving (DMAIC)