The service-profit chain model is based on understanding cause-and-effect linkages among performance measures.

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The service-profit chain model is a framework for understanding the relationships between financial performance, customer loyalty, employee satisfaction, and the quality of services provided. It is based on the idea that these factors are interconnected and that improvements in one area can lead to improvements in others. The model is designed to help organizations identify the key drivers of success and develop strategies to improve overall performance.

The Service-Profit Chain Model Is Based on Understanding Cause-And-Effect Linkages