The number of patent applications and the number of improvement suggestions implemented relate best to which operational performance measure category?
A)financial
B)customer and market
C)innovation and learning
D)productivity

Question

Quizplus · Accepted Answer

The number of patent applications and the number of improvement suggestions implemented are both indicators of the innovation and learning category. This category focuses on the organization's ability to create and develop new ideas, products, and processes. The number of patent applications indicates the level of innovation and research conducted by the organization, while the number of improvement suggestions implemented shows the organization's capability to continuously learn and improve its existing processes.

The Number of Patent Applications and the Number of Improvement