In time sequence, which of the following needs to be accomplished first?
A)Understand customer wants and needs
B)Design and deliver customer benefit package
C)Build and leverage operational capabilities
D)Hire creative engineers

Question

Quizplus · Accepted Answer

Before designing and delivering a customer benefit package or building and leveraging operational capabilities, it is essential to understand the wants and needs of the customers. This understanding will help in creating a product or service that meets their needs and is of value to them. Hiring creative engineers can come later in the process once the customer needs have been identified and the benefit package has been designed.

In Time Sequence, Which of the Following Needs to Be