Which one of the following statements is false?
A)Kaizen is the process of specifying design specifications for goods and services.
B)A cause-and-effect diagram is also called a fishbone diagram.
C)Scrap and rework costs are part of internal failure quality costs.
D)The Deming Cycle is named after a famous quality guru and consists of four steps - Plan, Do, Study, Act (PDSA).

Question

Quizplus · Accepted Answer

Kaizen is actually the process of continuous improvement by making small changes over time. It is not the process of specifying design specifications for goods and services.

Which One of the Following Statements Is False