In applying Six Sigma to services, the four key measures of performance include all of the following except
A)accuracy
B)empathy
C)cost
D)customer satisfaction

Question

Quizplus · Accepted Answer

The four key measures of performance in applying Six Sigma to services are accuracy, cost, customer satisfaction, and cycle time. Empathy is not one of the key measures of performance in Six Sigma, although it may be an important component of customer satisfaction.

In Applying Six Sigma to Services, the Four Key Measures