Austin phones a recipient of one of Clearwater's deluxe hampers to inquire if the picnic basket arrived on time and undamaged,which suggests that Austin engages in:

Question

Quizplus · Accepted Answer

Austin is not merely focused on completing a transaction or making a sale. By checking in with the recipient of the hamper, Austin is building a relationship with them and demonstrating that Clearwater cares about customer satisfaction. This type of proactive communication is a key aspect of relationship selling.

Austin Phones a Recipient of One of Clearwater's Deluxe Hampers