Workers in a college's alumni office hated the week in which alumni newsletters were prepared for mailing.The folding,stapling,sorting,and affixing of labels was all done by hand and required the assistance of everyone in the office.To improve group relationships and reduce stress,the Alumni Director purchased a machine that could perform all tasks required to create the mailers.This is an example of an organization development intervention technique known as
A) diagnostic activity.
B) technostructural activity.
C) third-party peacemaking.
D) team building.
E) process consultation.

Question

Quizplus · Accepted Answer

The intervention technique used in this scenario is technostructural activity, which involves changing the organization's technology and structure to improve effectiveness, efficiency, and employee satisfaction. By purchasing a machine that can perform the required tasks, the alumni office is changing its technology to make the job easier and less stressful for employees.

Workers in a College's Alumni Office Hated the Week in Which