Marcy's work is above average in quality and quantity of production;however,she refuses to work overtime or help newcomers.This is an example of
A) cognitive dissonance.
B) poor organizational citizenship.
C) burnout.
D) a Type B personality.
E) a person with an external locus of control.

Question

Quizplus · Accepted Answer

Marcy's refusal to work overtime or help newcomers demonstrates poor organizational citizenship, which refers to behavior that benefits the organization but is not included in job duties. Despite her above-average production, Marcy's lack of willingness to assist others and contribute to a positive work environment can have negative effects on team cohesion and overall productivity.

Marcy's Work Is Above Average in Quality and Quantity of Production;however,she