The customer service department of the cell phone company serving a 10-state region in the Southwest,has a reputation of being unhelpful to customers and sometimes customer service representatives are considered surly and rude to customers,especially to technologically- challenged callers.The cause of this behavior by the customer-relations is most likely to be

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The behavior of the customer service representatives is most likely a result of a lack of emphasis on the customer by managers and employees. If customer service representatives do not have clear guidelines and expectations for how to treat customers, they may become disenchanted with their jobs and feel unsupported. Additionally, if the company does not prioritize hiring individuals with strong customer service skills, then it is likely that some employees will struggle to interact with customers in a helpful and positive manner.

The Customer Service Department of the Cell Phone Company Serving