Question 1

Which of the following statements is TRUE?

Accepted Answer

A

Question 2

At a large on-line catalog retail company,supervisors randomly listen in on calls handled by customer representatives to make sure that the customers are greeted politely,orders are taken accurately,order details are repeated to the customer,and that customers are thanked for their orders.This is a ____ -based type of performance information.

Accepted Answer

The scenario describes a performance evaluation based on the behavior of the customer representatives during calls. The supervisors are checking for specific behaviors (polite greeting, accurate order taking, repeating details, thanking customers) rather than overall productivity or results. This indicates a behavior-based type of performance evaluation.

Question 3

Essentially,____ identify what the organization is paying an employee to do.

Accepted Answer

Job duties are the specific tasks, responsibilities and functions that an employee is expected to perform as part of their job. It is what the organization is paying the employee to do. Performance measures, job qualifications and expected performance levels are all related to job performance, but do not define the actual tasks and responsibilities that make up the job duties.

Question 4

Which of the following statements is TRUE regarding performance management in a global setting?

Accepted Answer

Performance management systems may need to be adapted or eliminated in certain countries due to cultural differences and varying legal requirements.

Question 5

In order to translate organizational strategies in to employee behaviors that support these strategies,performance management systems use a variety of techniques at the individual employee level.These techniques include all of the following EXCEPT

Accepted Answer

Ensuring that the individual employee is satisfied with his/her performance appraisal is not a technique used to translate organizational strategies into employee behaviors. While it is important to provide employees with feedback and rewards based on their performance, the focus of performance management systems is on achieving organizational goals and objectives, not solely on employee satisfaction.

Question 6

Clementine Import-Export,Inc.,has a language-proficiency test for its sales representatives in Latin America.Part of the test requires that sales representatives to be able to ask and answer in Spanish basic questions about prices,quantities,shipping dates and product characteristics.This performance standard can be classified as all of the following EXCEPT

Accepted Answer

The standard is not trait-based, as it is not assessing an inherent personality or characteristic of the sales representatives. All other options are true: the standard is job-related (assessing skills necessary for the sales representative position), observable (able to be assessed through observing the sales representatives' interactions in Spanish), and non-numerical (not involving numerical data or quantifiable metrics).

Question 7

Research has shown that performance-driven organizational cultures

Accepted Answer

Research has consistently shown that organizations with a performance-driven culture tend to achieve higher financial results in comparison to organizations with other types of cultures. This is because such cultures are typically focused on identifying and rewarding individuals who contribute most to the organization's success, which creates a healthy competition and motivates employees to perform better. However, performance-driven cultures require more nuanced performance measures beyond just behavior-based measures. These measures could include the impact of employee activities on organizational goals, customer satisfaction, employee performance, and other critical aspects of organizational performance.

Question 8

An effective performance management system must have all the following characteristics EXCEPT

Accepted Answer

While flexibility can be beneficial for employees, it is not an essential characteristic of an effective performance management system. The other three characteristics listed are critical to ensuring that organizational strategy is translated into specific actions and ultimately achieved.

Question 9

Which of the following statements is TRUE?

Accepted Answer

Performance-based pay systems for CEOs are indeed a key factor in promoting a performance-driven culture within organizations. They align the interests of the CEOs with the goals of the organization, incentivizing CEOs to perform in ways that enhance the organization's overall performance.

Question 10

The performance committee of Everyoung Physical Therapy Associates has identified: (1)the progress of the patient according to medical guidelines,(2)patient satisfaction,(3)meeting treatment deadlines,and (4)therapist presence at work as ____ upon which the committee will base the measure of physical therapist performance.

Accepted Answer

Performance measures are the specific criteria or metrics used to evaluate or measure a physical therapist's performance. The progress of the patient according to medical guidelines, patient satisfaction, meeting treatment deadlines, and therapist presence at work are all examples of performance measures that can be used to evaluate physical therapist performance.

Question 11

One of the items on the performance appraisal form at Bioengineering Devices,Inc.,is "The employee demonstrates creativity,inventiveness and openness to new ideas." This can be considered ____ performance information.

Accepted Answer

The item describes characteristics such as creativity and openness, which are traits of the employee rather than specific behaviors or results.

Question 12

All of the following are common criteria of employee performance EXCEPT

Accepted Answer

The answer of All of the following are common criteria...

Question 13

At Evergreen Cosmetics,the top executive team's bonus is based on the profitability of the firm.Each executive receives the same percentage bonus as the increase in profits over the previous year.This shows

Accepted Answer

The answer of At Evergreen Cosmetics,the top executive team's bonus...

Question 14

SafeCleanGreen,Inc.,has used a ________ performance appraisal system for some 10 years.The company uses this for both administrative and development purposes.SafeCleanGreen has terminated Jerry,who belongs to a protected class,because of inadequate performance,especially on the "creative behavior" element of his performance.If Jerry sues the company for discrimination,the courts will likely be unfavorably disposed to SafeCleanGreen's performance appraisal system.

Accepted Answer

Trait-based performance appraisal systems, which evaluate employees based on subjective characteristics like "creative behavior," are often viewed unfavorably by courts in discrimination cases. This is because they can be influenced by personal biases, making them less reliable and fair compared to systems that focus on objective results or behaviors directly related to job performance.

Question 15

Results-based information,used for evaluating performance,

Accepted Answer

Results-based information may cause employees to neglect aspects of their work that are difficult to measure or quantify. This can lead to a narrow focus on achieving measurable outcomes at the expense of other important factors such as quality, customer service, and ethical behavior. Therefore, it is important to use a balanced set of performance measures that take into account both quantitative and qualitative aspects of the work.

Question 16

Not all of an employee's job duties are equally important.Performance appraisal systems can best take this into account by

Accepted Answer

Weighting the more important duties more highly than the less important duties allows for a more accurate and fair assessment of overall job performance. This acknowledges that not all duties carry the same weight and importance in contributing to job success. This approach ensures that employees' performance is evaluated based on the aspects that matter most to their job function.

Question 17

At SafeGreen,Inc.,there is little variation in pay among employees within the existing job categories.Raises are essentially the same for average and excellent performers.Although performance appraisals are performed regularly,everyone views the process as paper-shuffling.The from the point of view of its performance appraisal system,the culture of SafeGreen,Inc.,can best be described as

Accepted Answer

The culture at SafeGreen, Inc. is best described as entitlement-based because raises are given equally to average and excellent performers, indicating that rewards are not based on performance but rather on the mere fulfillment of job requirements or tenure. This approach suggests a culture where employees feel entitled to raises without the need for distinguishing performance levels.

Question 18

____ is the process of determining how well employees do their jobs relative to a standard and communicating that information to the employee.

Accepted Answer

Performance appraisal is the process of evaluating an employee's job performance against set standards and letting the employee know where they stand. Employee development, the process of training and developing employee skills, is not the same as performance appraisal. Performance management, the process of setting employee goals and objectives, evaluating progress, and providing feedback, is similar to performance appraisal but broader in scope. Process improvement is a systematic approach to improving business processes and is not related to evaluating individual employee performance.

Question 19

In comparison to some Asian countries such as China and Japan,U.S.

Accepted Answer

The answer of In comparison to some Asian countries such...

Question 20

Ultimately,performance management links organizational strategy to organizational

Accepted Answer

Performance management is meant to measure and analyze performance outcomes and help organizations to identify areas of growth or improvement. By linking organizational strategy to results, performance management can help organizations align their goals and objectives with their overall mission and purpose. This allows for more effective decision-making within the organization and can also help to create a culture of accountability and continuous improvement. While culture, goal-setting, and rewards are all important components of performance management, they are ultimately linked to results and outcomes.

Quiz 10: Performance Management and Appraisal

Which of the following statements is TRUE?

Essentially,____ identify what the organization is paying an employee to do.

Which of the following statements is TRUE regarding performance management in a global setting?

In order to translate organizational strategies in to employee behaviors that support these strategies,performance management systems use a variety of techniques at the individual employee level.These techniques include all of the following EXCEPT

Research has shown that performance-driven organizational cultures

An effective performance management system must have all the following characteristics EXCEPT

Which of the following statements is TRUE?

One of the items on the performance appraisal form at Bioengineering Devices,Inc.,is "The employee demonstrates creativity,inventiveness and openness to new ideas." This can be considered ____ performance information.

All of the following are common criteria of employee performance EXCEPT

At Evergreen Cosmetics,the top executive team's bonus is based on the profitability of the firm.Each executive receives the same percentage bonus as the increase in profits over the previous year.This shows

Results-based information,used for evaluating performance,

Not all of an employee's job duties are equally important.Performance appraisal systems can best take this into account by

____ is the process of determining how well employees do their jobs relative to a standard and communicating that information to the employee.

In comparison to some Asian countries such as China and Japan,U.S.

Ultimately,performance management links organizational strategy to organizational