Question 1

You overheard Jane telling her mother that she is afraid to ride over the bridge,and Jane's mother responds,"Don't be silly.Let's go." This is an example of:

Accepted Answer

Jane's mother's response is an example of belittling because it dismisses Jane's fear as being silly rather than acknowledging or addressing her feelings.

Question 2

Communication is the:

Accepted Answer

Communication is defined as the exchange of information and ideas between individuals or groups. This is an essential element of nursing practice, as it allows healthcare professionals to develop relationships with patients, understand their needs, and provide effective care. Effective communication can also help to prevent misunderstandings, errors, and complications in healthcare.

Question 3

The communication style that serves to empower the individual is:

Accepted Answer

Assertive communication style allows the individual to express their thoughts, feelings, and needs in a confident and respectful manner, while also considering the rights and feelings of others. This style promotes self-empowerment and encourages others to do the same.

Question 4

After completing morning care for Sarah,an 83-year-old patient in the nursing home,she states,"You are the only one who takes the time to care for me." Your best response would be:

Accepted Answer

This response reflects empathy towards Sarah and allows her to express her feelings without invalidating them. It also encourages her to communicate more about her experience and can lead to a more meaningful conversation. The other options are dismissive, critical or invalidating, which can harm the therapeutic relationship between the patient and caregiver.

Question 5

A form of verbal communication is:

Accepted Answer

Verbal communication refers to the use of words to convey a message. While body language, gestures, and appearance can also play a role in communication, they are not forms of verbal communication.

Question 6

Which of the following describes nonverbal behavior?

Accepted Answer

Nonverbal behavior refers to any communication that is not expressed through spoken or written language, such as gestures, facial expressions, and body language. The other options listed (spoken word, tone of voice, aggressive style) are all forms of verbal communication.

Question 7

A professional appearance by the health-care worker can communicate:

Accepted Answer

A professional appearance by a health-care worker communicates pride in their work and professionalism. It conveys that the worker takes their job seriously and is committed to providing competent and compassionate care. In contrast, an unkempt or unprofessional appearance can convey a lack of caring or competence.

Question 8

Which of the following behaviors by your patient indicates a willingness to communicate?

Accepted Answer

A face towards you indicates openness and receptivity to communication. Downcast eyes, legs tightly crossed, and slumping posture can all indicate discomfort, shyness, or disinterest in communication.

Question 9

Understanding the patient's feelings and viewing the world as the patient does describes:

Accepted Answer

Empathy involves understanding and sharing the feelings of others, which includes seeing things from their perspective. Sympathy involves acknowledging someone's suffering but not necessarily understanding their feelings, positive regard is having a positive attitude towards someone, and congruence is consistency between a therapist's thoughts, feelings, and actions.

Question 10

Active listening requires an active mind and:

Accepted Answer

Active listening involves not just hearing the words but also paying attention to the speaker's tone, body language, and emotions. Leaning forward toward the patient shows your interest in what they are saying, and it helps you pick up on nonverbal cues that may be important to understanding their message. Closed posture, staring intently, and sitting alongside the patient do not necessarily indicate active listening and may actually make the patient feel uncomfortable or defensive.

Question 11

Mary,an elderly patient in the nursing home,states,"They are not doing anything to help me." Your best response would be:

Accepted Answer

By asking Mary to describe when she began feeling this way, it shows that you are actively listening to her and trying to understand her concerns. This can help identify any specific issues that need to be addressed and can lead to a more effective solution. Option A may not be appropriate since it dismisses her concerns and could appear patronizing. Option B may not be effective if Mary is unable to articulate what she needs, and option C may come across as dismissive of her concerns as well.

Question 12

Periods of silence during the communication process allow the health-care worker to:

Accepted Answer

The answer of Periods of silence during the communication process...

Question 13

Being yourself as well as being open and truthful describe:

Accepted Answer

Genuineness involves being truthful and authentic in one's interactions, which aligns with the concept of being oneself. It also involves being open and transparent, which is related to being truthful. Warmth and positive regard are important components of a therapeutic relationship but are not directly related to the concept of being open and truthful. Listening is important but not specifically related to being oneself or being open and truthful.

Question 14

The person who interprets the message is called the:

Accepted Answer

The receiver is the person who interprets the message. They are the ones who receive and process the information that is being communicated. The sender is the one who initiates the communication, while the method refers to the specific means used to convey the message (such as email, phone call, etc.). The process is the overall communication system that is used.

Question 15

Agreement between spoken words and body language describes:

Accepted Answer

Congruence refers to the consistency between verbal and nonverbal communication. When there is agreement between spoken words and body language, there is congruence. Empathy, positive regard, and validation do not necessarily refer to this specific type of consistency in communication.

Question 16

You observe Sally communicating with 80-year-old Gerry,who is hearing impaired.The technique used is satisfactory if Sally:

Accepted Answer

Asking Gerry for feedback either verbally or in writing ensures that Gerry is understanding the communication properly, and allows for adjustments to be made if necessary to enhance communication effectiveness. Speaking to Gerry from the doorway or in a darkened room may interfere with his ability to lip-read or see facial expressions, and speaking in a loud tone may not be necessary if Gerry can hear with the help of amplification devices.

Question 17

Part of the communication process is:

Accepted Answer

Feedback is an important part of the communication process as it helps the sender to understand if the message has been understood correctly by the receiver. Emotions, mental and physical aspects also play a role in communication, but feedback is the most crucial element to ensure effective communication.

Question 18

John,age 54,is admitted for day surgery and is anxious and tense during the procedure.How would you respond?

Accepted Answer

This response acknowledges John's anxiety and validates his concerns without dismissing them or minimizing them. It also opens up the opportunity for further discussion and provides an empathetic and understanding approach to the situation.

Question 19

Therapeutic communication:

Accepted Answer

Therapeutic communication promotes trust and a good rapport between the participants, which is essential for effective communication and achieving the desired therapeutic outcome. The other options are not correct as therapeutic communication should focus on the needs of the person receiving treatment, often involving sharing their thoughts and feelings in a deeper and meaningful way than light and superficial conversation.

Question 20

Gaining insight into your personal feelings is an example of:

Accepted Answer

Gaining insight into one's personal feelings is an example of self-awareness, which involves having a clear understanding of one's emotions, strengths, weaknesses, values, and beliefs. It is an essential part of emotional intelligence and can help individuals make better decisions, build stronger relationships, and achieve greater personal and professional success. Empathy (A) refers to the ability to understand and share the feelings of others, biases (B) are preconceived opinions or attitudes that can influence perception and behavior, and proxemics (C) relates to the study of personal space and how people use it to communicate.

Quiz 4: Communication