When Evaluating Service Quality,customers Look for Empathy,which Means

When evaluating service quality,customers look for empathy,which means

A) maintaining a pleasing appearance among personnel,and in materials and facilities.
B) maintaining knowledgeable and courteous employees who will earn the confidence of customers.
C) helping customers promptly.
D) providing caring,individualized attention.
E) performing the service as promised,both accurately and on time.