Workers at Cain Ltd.are trying to track down the causes of quality problems by looking at issues such as personnel,procedures,materials,and equipment.They are probably using a fishbone diagram.

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A fishbone diagram (also known as Ishikawa diagram or cause-and-effect diagram) is a visual tool used for problem-solving and identifying possible causes of a problem. It typically includes categories such as personnel, procedures, materials, equipment, and environment, and helps to organize and analyze the potential causes of a problem. Therefore, the workers at Cain Ltd. are likely using a fishbone diagram to track down the causes of quality problems.