Basic concepts of conflict management include all the following EXCEPT:
A) Seek outside assistance in resolving the conflict as soon as there is conflict
B) Keep all conflict issues confidential
C) Accept responsibility and apologize if you are wrong
D) Document all offensive and inappropriate behavior
Correct Answer:
Verified
Q1: Conflict is most easily defined as a(n):
A)
Q3: Documentation should:
A) Occur for offensive or inappropriate
Q4: Conflict in the workplace should be handled:
A)
Q5: Retaliation:
A) Should be avoided if your company
Q6: _ is defined as a disagreement or
Q7: It is important to view a disagreement:
A)
Q8: In resolving conflict:
A) Identify why the message
Q9: When there is conflict, the first thing
Q10: In dealing with conflict, no one can
Q11: The conflict-management styles include:
A) Forcing, avoiding, facing,
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