_____ is a combination of strategies and tools that drives relationship programs,reorienting the entire organization to a concentrated focus on satisfying buyers.

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Customer relationship management (CRM) is the combination of strategies and tools that drives relationship programs and reorients the entire organization to a concentrated focus on satisfying buyers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. CRM enables businesses to gain insights into customer behavior, preferences, and needs, and to personalize interactions with them, resulting in increased customer loyalty and satisfaction. Data warehousing is a method of storing and managing data, Business process reengineering is the redesign of business processes for efficiency and effectiveness, and value engineering is the analysis of costs and benefits to maximize value. While these concepts may be used in conjunction with CRM, they are not synonymous with it.

_____ Is a Combination of Strategies and Tools That Drives