Motels and luxury hotels cater to the same want satisfaction-a place to stay.However,their respective guests have considerably different expectations of service.Which of the following characteristics of services best represents these different expectations in service?
A)Services are intangible.
B)Companies cannot easily standardize services.
C)Service standards show wide variations.
D)Services are perishable.

Question

Quizplus · Accepted Answer

Service standards show wide variations between motels and luxury hotels because guests at luxury hotels expect higher levels of service than guests at motels. This difference in expectations is reflected in the standards of service offered by the two types of establishments. While service standards may vary within each category, the difference between the two is significant enough to be considered a distinguishing characteristic.

Motels and Luxury Hotels Cater to the Same Want Satisfaction-A