What occurs when a customer enters one line and then switches to a different line in an effort to reduce his or her waiting time?
A) balking
B) walking
C) reneging
D) vacillating
E) jockeying

Name: What occurs when a customer enters one line and then switches to a different line in an effort to reduce his or her waiting time? A) balking B) walking C) reneging D) vacillating E) jockeying
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Question

Quizplus · Accepted Answer

Jockeying refers to the behavior of customers switching lines or queues in an attempt to reduce their waiting time.

What Occurs When a Customer Enters One Line and Then