The following information is based on a fictitious Canadian Bank (CB)and none of the numbers provided herein are real. CB assets total $46.1 billion, it has loans of $26 billion, and total deposits of $35.5 billion. It provides online, telephone, and traditional banking and investment services to both individuals and businesses in Canada and abroad. CB's mission is to create an exceptional customer experience by providing solutions through leading technologies, offering a wide selection of financial products and services, and leveraging experience to meet customers' needs. CB could develop a balanced scorecard for:
I. The organization as a whole
II. Individual branches
III. Domestic branches only
IV. International branches only
A)I, II, and III only
B)II, III, and IV only
C)I, II, and IV only
D)I, II, III, and IV

Question

Quizplus · Accepted Answer

A balanced scorecard can be developed for the organization as a whole, individual branches, domestic branches, and international branches to align strategies and measure performance at all levels.

The Following Information Is Based on a Fictitious Canadian Bank