In which order should the following steps be taken in implementing a balanced scorecard? 1. Develop links among the objectives of the organization, divisions, departments, and individuals
2) Provide feedback to employees and others
3) Establish action plans and specific performance targets
A)1, 2, 3
B)2, 1, 3
C)3, 2, 1
D)1, 3, 2

Question

Quizplus · Accepted Answer

The first step, according to Kaplan and Norton, is to develop links or alignment among the organization's objectives, divisions, departments, and individuals. The third step is to establish action plans and specific performance targets which follow from the first step. Finally, the second step is to provide feedback to employees and others.

In Which Order Should the Following Steps Be Taken in Implementing