One of the strengths of the balanced scorecard is its ability to provide guidance for improvements. Those improvements can be related to:
I. Cost reductions
II. Employee morale
III. Decision-making
A)I and II only
B)I and III only
C)II and III only
D)I, II, and III

Question

Quizplus · Accepted Answer

The balanced scorecard methodology covers multiple perspectives, including financial, customer, internal processes, and learning and growth perspectives. As a result, improvements based on cost reductions, employee morale, and decision-making can be addressed by the scorecard's various perspectives, making option D the correct choice.

One of the Strengths of the Balanced Scorecard Is Its