The following information is based on a fictitious Canadian Bank (CB)and none of the numbers provided herein are real. CB assets total $46.1 billion, it has loans of $26 billion, and total deposits of $35.5 billion. It provides online, telephone, and traditional banking and investment services to both individuals and businesses in Canada and abroad. CB's mission is to create an exceptional customer experience by providing solutions through leading technologies, offering a wide selection of financial products and services, and leveraging experience to meet customers' needs. "Percent change in dollars spent on information technology" is most likely used in which perspective?
A)Information technology
B)Financial
C)Customer
D)Internal business process

Question

Quizplus · Accepted Answer

Percent change in dollars spent on information technology is most likely used in the internal business process perspective, as it relates to how the bank is using technology to improve its internal processes such as loan processing, customer service, and risk management.

The Following Information Is Based on a Fictitious Canadian Bank