The balanced scorecard's customer perspective is immediately supported by which other perspective?
A)Learning and growth
B)Innovation
C)Internal business processes
D)Financial

Question

Quizplus · Accepted Answer

The customer perspective in the balanced scorecard is supported by the internal business processes perspective, as it measures the processes that are necessary to satisfy customer needs and expectations. By improving internal processes, organizations can better meet customer demands and expectations, leading to improved customer satisfaction and loyalty.

The Balanced Scorecard's Customer Perspective Is Immediately Supported by Which