A service firm communicating exactly what the customer can expect and what will happen if the company does not deliver on its promises will eliminate the gap between ________.

Question

Quizplus · Accepted Answer

The gap between expected services and perceived services can be eliminated by communicating what the customer can expect and what will happen if the company does not deliver on its promises. This ensures that the service quality standards align with consumer expectations.

A Service Firm Communicating Exactly What the Customer Can Expect