Question 1

__________ is the study of gestures and body postures.

Accepted Answer

The answer of __________ is the study of gestures and...

Question 2

__________ occurs when individuals feel they are being attacked and they need to protect themselves.

Accepted Answer

Defensiveness is a behavior that occurs when individuals feel they are being attacked or insulted, and they need to protect themselves. This can lead to a negative reaction to the person who is perceived as attacking them.

Question 3

__________ communication goes from sender to receiver and back again.

Accepted Answer

The answer of __________ communication goes from sender to receiver...

Question 4

__________ barriers to communication involve a poor choice or use of words and mixed messages.

Accepted Answer

The answer of __________ barriers to communication involve a poor...

Question 5

The types of information flows in organizations are __________ and __________.

Accepted Answer

The answer of The types of information flows in organizations...

Question 6

Suppose you work for an international food company.Although you like your boss,one thing that bothers you is that he openly believes that his culture is superior to other cultures.This common problem is called __________.

Accepted Answer

The answer of Suppose you work for an international food...

Question 7

__________ takes place through the use of information channels that do not adhere to an organization's hierarchy of authority.

Accepted Answer

The answer of __________ takes place through the use of...

Question 8

__________ is a process of sending and receiving messages with attached meanings.

Accepted Answer

The answer of __________ is a process of sending and...

Question 9

__________is the tendency to believe one's culture and its values are superior to those of others.

Accepted Answer

The answer of __________is the tendency to believe one's culture...

Question 10

__________ is the process through which a receiver communicates with a sender by returning another message.

Accepted Answer

The answer of __________ is the process through which a...

Question 11

__________ communication takes place through facial expressions,body position,eye contact and other physical gestures.

Accepted Answer

The answer of __________ communication takes place through facial expressions,body...

Question 12

The tendency to sometimes withhold information from a desire to be polite and a reluctance to transmit bad news is sometimes called the __________.

Accepted Answer

The answer of The tendency to sometimes withhold information from...

Question 13

__________ is the act of speaking without using words.

Accepted Answer

The answer of __________ is the act of speaking without...

Question 14

Which of the following is NOT a supportive communication principle?

Accepted Answer

Seeking to be heard and understood is a basic communication principle, but it is not specifically a supportive communication principle. The other options - focusing on the problem, being specific and descriptive, owning the communication, and being congruent - are all supportive communication principles that help foster positive communication and relationships.

Question 15

__________ is the study of how building design may influence communication and productivity by improving lateral communications.

Accepted Answer

The answer of __________ is the study of how building...

Question 16

__________flows from sender to receiver only,as in the case of a written memo or a voice-mail message.

Accepted Answer

The answer of __________flows from sender to receiver only,as in...

Question 17

Interruptions such as a telephone ringing,someone knocking on your door,or someone dropping by your office when you are trying to communicate with someone else are examples of __________ in effective communication.

Accepted Answer

The answer of Interruptions such as a telephone ringing,someone knocking...

Question 18

When verbal and nonverbal messages do not match,receivers will pay more attention to the __________.

Accepted Answer

The answer of When verbal and nonverbal messages do not...

Question 19

In __________ communication,there is no direct and immediate feedback from the recipient of a message.

Accepted Answer

The answer of In __________ communication,there is no direct and...

Question 20

__________ channels follow the chain of command established by an organization's hierarchy of authority.

Accepted Answer

The answer of __________ channels follow the chain of command...

Quiz 11: Communication and Collaboration