Question 1

Your roommate has major stress issues every finals week.She becomes so upset about her exams and papers that she is almost impossible to live with.You do not want to see her go through these problems this finals week,so you have decided to discuss with her various approaches she can adopt that may help calm her during this time.What are some suggestions you could offer her?

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Question 2

Describe Affective Events Theory.

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Question 3

You are the new Human Resource manager at Lands Corporation.You have just completed examining a great deal of company data.Turnover is much higher in Lands Corporation than at its competitors or the industry average.The data that you analyzed includes a series of transcripts of exit interviews conducted over the past eight months.Repeatedly you note that past employees describe being "burned out" and then leaving the firm.What are some areas you can examine to develop organizational approaches to address and manage stress?

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Question 4

Meredith just brought her elderly mother to live at her house because of her mother's current health problems.What are some options her firm might offer her to help alleviate the work-life conflict she will inevitably experience?

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Question 5

Should we all have a "good cry" sometime to relieve stress? Why or why not?

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Question 6

Name the four building blocks of Emotional Intelligence,and define each.
The four building blocks are: self-awareness,self-management,social awareness and relationship management.
Self-awareness is being able to accurately perceive,evaluate and display your emotions.
Self-management is being able to direct your emotions in a positive way when needed.
Social awareness is when you are able to understand how others feel.
Relationship management is when you are able to help others manage their own emotions and establish supportive relationships with others.

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Question 7

What is cognitive dissonance?

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Question 8

Differentiate between surface,deep and genuine acting.

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Question 9

Define the concept of emotional labor including the three major levels of emotional labor.Provide a real-world example of each level.

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Question 10

Describe the Affective Events Theory and illustrate how it operates in organizations.

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Question 11

An organizational behavior researcher suggests that not only should mental intelligence be assessed in each individual,but emotional intelligence should also be determined.Do you agree?

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Question 12

Discuss research findings that support the value of an organization's attention to stress management programming?

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Quiz 7: Managing Stress and Emotions