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Organizational Behavior
Quiz 7: Managing Stress and Emotions
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Question 121
Short Answer
Flexible scheduling is one approach to addressing _________-______ conflict.
Question 122
Short Answer
The _______ _______ Theory explores how events on the job cause different kinds of people to feel different emotions.
Question 123
Short Answer
The state of consciousness when an individual is totally absorbed by an activity is ____________.
Question 124
Short Answer
_____,______,and ______ are examples of negative emotions.
Question 125
Essay
Two individual lifestyle choices that one can make to try to decrease feelings of stress include: ____________ and ______________.
Question 126
Short Answer
When a hair cutter smiles even though the young child whose hair she is cutting is crying and squirming,the hair cutting is exhibiting __________.
Question 127
Short Answer
Positive emotions include __________,_______ and ___________.
Question 128
Short Answer
________ _______ refers to a vagueness as to what your responsibilities are.
Question 129
Short Answer
_________ is "good" stress experienced for such events as an outstanding personal achievement or getting married.
Question 130
Short Answer
Individuals who are experiencing substance abuse problems may seek help provided by their firms but offered through an outside source in an _____________ _____________ program.
Question 131
Short Answer
Having insufficient time and resources to complete a job is called ______ _________.
Question 132
Short Answer
The subject of __________ ____________,examined by Daniel Goleman,looks at how people can understand each other more completely by becoming more aware of their own and others' emotions.
Question 133
Short Answer
The mismatch between emotions,attitudes,beliefs and behavior is ______ ____________.
Question 134
Short Answer
When a person pretends to experience emotions he does not feel,he is engaging in _________.
Question 135
Short Answer
You are at the computer working on the Internet gathering information for your term paper,your cell phone is ringing,you are receiving emails and the television is on.You are likely experiencing __________ _____________.