Question 1

Using either Maslow's hierarchy of needs or Alderfer's ERG theory,describe why Trader Joe's employees provide such excellent service to customers.

Accepted Answer

The answer of Using either Maslow's hierarchy of needs or...

Question 2

McClelland's acquired needs theory has been assessed in various cultures.Choose a country with whose culture you have some familiarity.Describe some key aspects of the culture and which of the three needs might be most prevalent among residents of the country.Provide a rationale for your suggestions.

Accepted Answer

The answer of McClelland's acquired needs theory has been assessed...

Question 3

You are a trained expert in interpreting the themes of responses to the TAT.You get the following story based on the respondent's viewing the TAT picture in your book: Jacqueline is a recent graduate of The University of Michigan,now employed as a marketing specialist at a Fortune 500 firm.She has just completed her first marketing campaign for the firm.The campaign was a major success.She is looking once more at the plaque the vice president of marketing awarded her to commemorate the campaign's success.Analyze this story to determine the key themes,then indicate which of McClelland's needs seem most prevalent and what the implications are for managing this employee.

Accepted Answer

The answer of You are a trained expert in interpreting...

Question 4

List two tips a manager could use to make the discipline process more effective.
Consider whether the punishment is the most effective way of modifying the behavior.
Be sure that the punishment fits the crime.
Be consistent in your treatment of employees.
Document the behavior in question.
Be timely in discipline.

Accepted Answer

The answer of List two tips a manager could use...

Question 5

Herzberg has been strongly criticized for his research finding that salary is a hygiene factor.Describe the nature of hygiene factors and how salary fits this category.What are the implications of this finding for managers in the workplace?

Accepted Answer

The answer of Herzberg has been strongly criticized for his...

Question 6

Maslow's hierarchy of needs and Alderfer's ERG theory are need-based theories of motivation.What are some key criticisms of Maslow's theory and how does Alderfer's theory modify that of Maslow?

Accepted Answer

The answer of Maslow's hierarchy of needs and Alderfer's ERG...

Question 7

General Motors,Ford and Daimler Chrysler are closing numerous factories and laying off thousands of employees.Based on the research on procedural justice,what recommendations could you make to the firms to be fair with those individuals?

Accepted Answer

The answer of General Motors,Ford and Daimler Chrysler are closing...

Question 8

Using expectancy theory,describe the thought process a pharmaceutical salesman might go through if his firm has developed a new drug and provides him the option of staying with his previous products or adding the new product to his account.

Accepted Answer

The answer of Using expectancy theory,describe the thought process a...

Question 9

You are the new dean of the college of business administration at a major university.One of the first tasks you have undertaken is a review of the salaries of your non-tenured faculty members.You note that the OB instructor has similar credentials to the marketing instructor,but is paid $5,000 less per year for similar teaching duties.You are also aware that faculty members recently found out salaries of all instructors when the payroll office erroneously sent an email with that information.Knowing equity theory,what reactions to the inequity might you expect,and how would you address them?

Accepted Answer

The answer of You are the new dean of the...

Question 10

Many firms are instituting wellness programs for their employees as a means to improve those employees' health and well-being and lower healthcare premiums.Use the stages of organizational behavior modification to explain how to modify employee health in the workplace.

Accepted Answer

The answer of Many firms are instituting wellness programs for...

Question 11

You have been hired to replace a very unpopular manager of a marketing department.Department members were especially vocal about how unfair the previous manager was in conducting performance appraisals and allocating merit bonuses.What ideas do you have about being a fair person?

Accepted Answer

The answer of You have been hired to replace a...

Quiz 5: Theories of Motivation