Which of the following statements about emergency telephone calls is true?

Question

Quizplus · Accepted Answer

The medical assistant should transfer an emergency call to a licensed health professional if one is in the office. In an emergency, giving specific medical advice over the telephone is not within the medical assistant's scope of practice. If there is no licensed health professional present, the medical assistant should activate the appropriate emergency services (911) and provide instructions until they arrive. In some cases, it may be necessary to instruct the caller to come to the office, but it should not be the default instruction given to a caller with a medical emergency. Asking to speak directly to the patient about their symptoms is unnecessary and may delay necessary medical intervention.

Which of the Following Statements About Emergency Telephone Calls Is