How should the medical assistant handle a call if the caller refuses to give any information and insists on speaking to the physician?

Question

Quizplus · Accepted Answer

Instructing the caller to write a letter to the physician marked "personal" is the most professional and appropriate response. This allows the physician to personally review the message and determine whether or not they wish to return the call or take further action. It also ensures that patient confidentiality is respected. Putting the call through to the physician or keeping the caller on the line while calling the police could compromise patient privacy and confidentiality. Describing the call on a message form is not useful if the caller refuses to identify themselves.

How Should the Medical Assistant Handle a Call If the Caller