Most offices have a guide with screening questions to assist medical assistants with telephone calls related to urgent or emergency conditions.
Correct Answer:
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Q55: Qualities such as friendliness and concern or
Q56: When a patient asks to speak to
Q57: The medical assistant receives a telephone call
Q58: Which of the following statements about emergency
Q59: When a patient calls to request a
Q60: A voicemail system in a medical office
Q61: The HIPAA privacy rule prohibits health care
Q62: If the medical answers a telephone call,
Q63: When a patient calls to request a
Q64: The telephone number of the poison control
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