Scales and checklists on which supervisors indicate the extent to which a worker is productive,follows correct procedures,and attends to customers' needs are designed primarily for the purpose of improving
A) unstructured interviews.
B) social leadership.
C) performance appraisal.
D) a directive style of management.

Question

Quizplus · Accepted Answer

Scales and checklists are tools used in the process of performance appraisal, which aims to evaluate and improve the performance of workers. By using these tools, supervisors can assess how effectively workers carry out their tasks, follow correct procedures, and attend to customers' needs. The information collected through performance appraisal can then be used to provide feedback, identify areas for improvement, and set goals and targets for future performance.

Scales and Checklists on Which Supervisors Indicate the Extent to Which