Question 1

Joshua called his uncle to get instructions for driving to the airport.It was important to him to know which highways to take,which terminal to go to,and where to park.Joshua's listening goal was to _____.

Accepted Answer

Joshua's listening goal was to learn specific information from his uncle about how to get to the airport.

Question 2

When sarcasm communicated by the tone of voice and facial expression (relationship cues)modifies the meaning of the verbal message,it is illustrating which of the following??

Accepted Answer

The situation described in the question is an example of meta-communication, which refers to the nonverbal cues that modify the meaning of a verbal message. In this case, the sarcastic tone and facial expression convey a different message than the actual words spoken.

Question 3

As Karen sat in the classroom,she could barely hear the professor over the hum of the huge ceiling fans.Which barrier to listening does this describe?

Accepted Answer

The hum of the ceiling fans is an example of external noise, which is any type of interference that can disrupt communication or listening. This external noise can make it difficult for Karen to hear the professor's lecture.

Question 4

A masculine listening style includes which of the following?

Accepted Answer

Masculine listening style is often characterized by a focus on problem-solving and efficiency, which aligns with listening to new information to solve a problem.

Question 5

Linda listens to her friend intently as he gives her directions to his house so she can attend a surprise party for a friend.She writes down every detail of what he says.Once she arrives at his house,she no longer employs such detailed listening.She can sit back and enjoy the conversation.Linda was able to change her way of listening because she was able to do which of the following?

Accepted Answer

Linda was able to change her way of listening because she identified her listening goal at the outset - to get directions to her friend's house for a surprise party. Once she arrived, her listening goal changed and she no longer needed to listen with the same level of detail.

Question 6

The fear of misunderstanding or misrepresenting messages spoken by other people is part of _____.

Accepted Answer

Receiver apprehension is the fear or anxiety a person feels about misunderstanding or misrepresenting messages spoken by others, which can hinder effective communication.

Question 7

Stepping away from your own thoughts and attempting to experience the thoughts of others is referred to as _____.

Accepted Answer

Social decentering involves stepping away from one's own thoughts and attempting to experience the thoughts of others. It is a key component of empathy and effective communication in social situations. Options A, B, and D are not accurate descriptions of this concept.

Question 8

This process involves stepping away from your own thoughts and attempting to experience the thoughts of another.

Accepted Answer

Social decentering involves taking oneself out of the center of his/her own thinking and attempting to understand the perspective of another person.

Question 9

Our ability to process information is at _____ words per minute while the rate at which information is spoken is _____ words per minute.

Accepted Answer

Humans can process information at a rate of 600-800 words per minute, while the average speaking rate is about 125 words per minute.

Question 10

In their model for improving listening,your book authors suggest "Stop,Look,and Listen." The step,"Stop" refers to _____.

Accepted Answer

The step "Stop" in the model for improving listening refers to stopping being self-focused, which means focusing on the speaker and their message instead of our own thoughts and distractions.

Question 11

Melanie responds to her friend by saying,"Your opinions are completely off base.You obviously have no understanding of the issues." Melanie's comments violate which of the following tips for responding effectively and appropriately?

Accepted Answer

Melanie's response is not descriptive as she simply tells her friend that their opinions are off base and that they have no understanding of the issues. She doesn't provide specific examples or explanations as to why she feels this way.

Question 12

Meta-communication is communication about _____.

Accepted Answer

Meta-communication refers to communication about communication, such as discussing the effectiveness or meaning of a message, or exploring the underlying assumptions behind it.

Question 13

Max is attempting to listen to his friend on the phone while watching a baseball game on television.This example illustrates which of the information processing barriers to listening?

Accepted Answer

Shifting attention is the information processing barrier to listening that is illustrated in this example. Max is attempting to simultaneously listen to his friend on the phone and watch a baseball game on television, which requires him to constantly shift his attention back and forth between the two sources of information.

Question 14

Which of the following statements is true of active listeners?

Accepted Answer

Active listeners are engaged in listening with both their minds and hearts. They are not only listening to the words spoken by the speaker but also paying attention to their nonverbal cues, emotions, and tone of voice. They try to understand the speaker's message, perspective, and feelings before formulating their response. Therefore, the statement that active listeners are engaged in listening with their minds and hearts is true.

Question 15

Your roommate has just returned from giving her speech.She is visibly upset and begins to criticize the instructor as an incompetent old fuddy-dud.You sit patiently while she continues her tirade against the instructor's criticism of her performance.When she is done,you say,"It must be really frustrating to have something you worked so hard on evaluated so harshly." This response indicates you are listening for what purpose?

Accepted Answer

The response of "It must be really frustrating to have something you worked so hard on evaluated so harshly" shows that the listener is trying to understand and show empathy towards the speaker, indicating that the purpose of listening is empathy.

Question 16

Which of the following is included in the skills needed to listen with empathy?

Accepted Answer

Listening with empathy involves trying to understand not just the content of what the other person is saying, but also the emotions and perspectives behind it. This requires actively trying to feel what they are feeling, rather than simply offering advice or taking notes.

Question 17

Which listening skill involves paying attention to nonverbal messages such as the person's posture and body movement?

Accepted Answer

Looking involves paying attention to nonverbal messages, such as a person's posture and body movement.

Question 18

Your book recommends which of the following in dealing with information overload?

Accepted Answer

Using information triage is the most effective way to deal with information overload. This involves filtering through the information and prioritizing what is most urgent or important to attend to. Becoming actively involved and asking questions can also be helpful, but it may not be enough to manage the overwhelming amount of information. Focusing on visual aids and taking detailed notes can also be useful, but these strategies may not be applicable in all situations.

Question 19

Karen expresses to her husband that she is frustrated by his lack of help with household chores.However,he does not seem to be listening because he has just returned from work and is exhausted.This is an example of what type of barrier?

Accepted Answer

The answer of Karen expresses to her husband that she...

Question 20

A person who tends to listen to reach a conclusion and show less concern about relationship cues and more concern about using the information gained is MORE likely to be

Accepted Answer

This person's communication style is more associated with masculine characteristics, which typically value directness and problem-solving over nurturing and maintaining relationships.

Quiz 5: Listening and Responding