Question 1

A _____ is an organized attempt to keep the public from purchasing the goods or services of a firm.

Accepted Answer

A boycott is a deliberate and organized effort to avoid buying or using goods and services from a particular company or organization. It is often used as a form of protest or as a way to bring attention to a particular issue or cause. Strikes, walkouts, and lockouts are all forms of labor disputes between employers and employees, and they do not necessarily involve attempts to discourage customers from buying goods or services.

Question 2

Nicole is a supervisor and she works hard to involve her employees in all aspects of the operation believing that employee involvement is a key to improving productivity. Nicole is a _____ manager.

Accepted Answer

The answer of Nicole is a supervisor and she works...

Question 3

Nonviolent picketing is _____.

Accepted Answer

Nonviolent picketing is legally protected as freedom of speech under the First Amendment, which applies to both public and private employers. While there may be some restrictions on the time, place, and manner of picketing, nonviolent picketing is generally considered to be a constitutionally protected activity.

Question 4

A complaint that management is violating a provision of a union contract often results in _____.

Accepted Answer

When an employee or union member believes that management is violating a provision of their union contract, they will typically file a grievance. This is a formal complaint that follows a specific process of investigation and resolution. Mediation may be used if the grievance cannot be resolved between the parties, but a work slowdown or strike would be drastic measures taken only as a last resort.

Question 5

Union workers at an auto parts plant go out on strike. In response, the management closes the plant. This tactic is known as a _____.

Accepted Answer

When management closes a plant in response to a union strike, it is referred to as a lockout.

Question 6

Santiago, a management trainee, completed a leadership profile in which he was identified as having Theory Y assumptions about people. Therefore, Santiago would believe that:

Accepted Answer

According to Theory Y assumptions, people like work and will seek greater responsibility. This assumption suggests that management should provide opportunities for employees to take on more challenging work and responsibilities.

Question 7

Salma, a supervisor of data entry clerks, includes her subordinates in decision making whenever possible. She believes that most people can think of creative ways to solve work-related problems. Salma's assumption about worker behavior is based on _____.

Accepted Answer

Salma's approach of including her subordinates in decision making demonstrates the principles of Theory Y, which is based on the assumption that individuals are intrinsically motivated, enjoy work, and can take responsibility for achieving organizational goals.

Question 8

Collective bargaining encompasses all of the following issues EXCEPT _____.

Accepted Answer

Collective bargaining refers to negotiations between the employer and the union representing the employees with the aim of reaching an agreement on issues such as wages, hours, and working conditions. It does not cover investor relations, which are the interactions between the company and its shareholders or investors.

Question 9

Raj, manager of a purchasing department, keeps a close watch on his employees to make sure they don't extend their work breaks beyond the 15-minute time allotment. Raj would be described as a _____ manager.

Accepted Answer

Raj's behavior of closely monitoring his employees and not trusting them to manage their own time suggests that he subscribes to Theory X management, which assumes that employees dislike work, avoid responsibility, and must be closely supervised and coerced into performing their duties.

Question 10

Approximately what percentage of workers in the U.S. private sector is unionized?

Accepted Answer

As of recent data, approximately 6 percent of workers in the U.S. private sector are unionized.

Question 11

Union contracts typically cover a time period of _____.

Accepted Answer

Union contracts typically cover a time period of two to three years. This allows ample time for negotiations and provides stability for both the union and the employer.

Question 12

Sean is trying to resolve a labor dispute. He is impartial and meets with both sides, makes a number of recommendations, and suggests a compromise. Sean is acting as a(n) _____ and _____ force a settlement.

Accepted Answer

The answer of Sean is trying to resolve a labor...

Question 13

The Fair Labor Standards Act _____.

Accepted Answer

The Fair Labor Standards Act (FLSA) established the federal minimum wage, in addition to regulating overtime pay, child labor, and other labor standards.

Question 14

The National Labor Relations Act of 1935 (Wagner Act) required employers to _____.

Accepted Answer

The National Labor Relations Act of 1935 (Wagner Act) required employers to bargain in good faith with elected representatives of their employees. This means negotiating with unions and their chosen representatives to settle labor disputes and create agreements regarding wages, hours, and working conditions.

Question 15

Human resource departments are responsible for forecasting sales and personnel requirements, as well as recruiting new employees.

Accepted Answer

The answer of Human resource departments are responsible for forecasting...

Question 16

Yasir is working on a labor dispute. He meets with both sides, listens to their proposals, and makes a decision on a new contract which is legally binding. Yasir is acting as a(n) _____.

Accepted Answer

Yasir is acting as an arbitrator by making a legally binding decision on the new contract after hearing proposals from both sides. A mediator would work to facilitate communication and negotiations between the two sides, but would not have the power to make a final decision. A counselor or social worker would provide support and guidance, but would not be involved in a legal dispute resolution process.

Question 17

Who is most likely to be Theory X manager?

Accepted Answer

Theory X managers believe that employees are inherently lazy and need to be motivated by external rewards, such as money, in order to work hard. Hilary's belief that monetary rewards are the only valid motivators aligns with this theory.

Question 18

The arbitrator must be acceptable to:

Accepted Answer

The arbitrator must be acceptable to both the management and the union in order for the arbitration process to be considered fair and impartial. If either party feels that the arbitrator is biased, the outcome of the arbitration may be challenged or disregarded.

Question 19

A union that represents a single community in a specific area is an example of a(n) _____.

Accepted Answer

A local union represents workers within a specific geographic area, such as a city or region. An international union represents workers across different countries, while a national union represents workers on a national level. "Free union" is not a valid term used to describe a type of union.

Question 20

The _____ is one of the most effective tools of the labor union.

Accepted Answer

A strike is one of the most effective tools of the labor union as it involves workers refusing to work until their demands are met, which can significantly impact a company's operations and profits. Boycotts, picket lines, and slowdowns can also be effective tools, but they may not have the same impact as a full-blown strike.

Quiz 8: Human Resource Management: From Recruitment to Labor Relations