Question 1

According to research on team effectiveness, the ideal team size is ______ members.
A) fewer than five
B) between five and ten
C) between ten and twenty
D) more than twenty

Accepted Answer

Research suggests that team effectiveness tends to peak with five to ten members. This allows for diversity of ideas and skill sets while still maintaining efficient communication and decision-making processes. Larger teams can become unwieldy and lead to coordination problems, while smaller teams may not have enough diversity and knowledge to effectively tackle complex tasks.

Question 2

Joanna and Edith are geographically or organizationally dispersed co-workers who use a combination of telecommunications and information technologies to accomplish an organizational task. Identify the type of team Ann and Sarah belong to.
A) virtual team
B) self-managed team
C) cross-functional team
D) problem-solving team

Accepted Answer

Joanna and Edith's team is a virtual team as they are geographically or organizationally dispersed and use technology to work together.

Question 3

Jason's team has reached agreement about the role each member is expected to play. Jason's team has reached the ______ stage.
A) forming
B) norming
C) storming
D) performing

Accepted Answer

The norming stage is characterized by the team members establishing clear roles and expectations for each other. This suggests that the team has already gone through the forming stage (getting to know each other) and storming stage (conflict and disagreement) before reaching agreement, and is now ready to move into the performing stage (working together effectively).

Question 4

At a celebratory gathering in a restaurant, Nicholas presents his team members with personal thank you notes in appreciation for their hard work on a project. Nicholas and his team are in the ______ stage of team development.
A) norming
B) performing
C) storming
D) adjourning

Accepted Answer

The adjourning stage is when the team completes the project and disbands, often involving recognition and celebration of the team's achievements.

Question 5

During the ______ stage of team development, members resolve their differences, accept each other, and reach broad agreement about the roles of the team leader and other team members.
A) forming
B) performing
C) norming
D) storming

Accepted Answer

During the norming stage, team members start to work together more cohesively and effectively, resolve conflicts, and establish norms or guidelines for group behavior. This includes agreeing on the roles of the team leader and other members, which helps to establish a sense of structure and direction.

Question 6

Samuel's company has an unwritten rule that implies all managers must attend team meetings, no matter what projects they're working on. This informal standard of conduct is an example of team ______.
A) roles
B) norm
C) cohesiveness
D) conflict

Accepted Answer

The described situation is an example of a team norm, which is an unwritten, informal standard of behavior that a team expects its members to follow.

Question 7

During the performing stage, team members ______.
A) resolve differences among them
B) clarify their roles and expectations
C) get to know one another
D) focus on solving problems

Accepted Answer

During the performing stage, team members focus on solving problems and completing tasks. They have already resolved differences, clarified roles and expectations, and gotten to know one another during the earlier stages of team development.

Question 8

Pin-yuan is trying to promote the cohesiveness of his team. Which of the following would least likely improve his team's cohesiveness?
A) encouraging his team members to work from home
B) redesigning their work space
C) increasing the interaction between team members
D) encouraging team members to socialize during and after working hours

Accepted Answer

Encouraging team members to work from home is least likely to improve cohesiveness as it reduces face-to-face interaction and can lead to feelings of isolation among team members. The other options, redesigning the workspace, increasing interaction, and encouraging socialization during and after working hours, all promote interaction and communication among team members, which can improve cohesiveness.

Question 9

All of the following statements concerning team size are correct EXCEPT
A) small teams make the most demands on team leaders.
B) large teams often suffer from disagreements, absenteeism, and membership turnover.
C) small teams may lack sufficient diversity.
D) large teams tend to work slower than small teams.

Accepted Answer

Small teams typically make fewer demands on team leaders compared to large teams, as they are easier to manage and coordinate.

Question 10

Vanessa wants to encourage interaction among her team members and is planning to move to an open office space without cubicle walls. Vanessa is trying to promote ______.
A) team cohesiveness
B) external communication
C) empowerment
D) team norm

Accepted Answer

Vanessa's plan to move to an open office space without cubicle walls is aimed at promoting team cohesiveness. By removing barriers and promoting interaction, team members are more likely to collaborate, share ideas and work together towards a common goal. This can help foster a sense of unity within the team and promote a positive work culture. While communication and empowerment are important aspects of building a strong team, the specific action of moving to an open office space is more closely aligned with the goal of promoting team cohesiveness. A team norm, on the other hand, refers to a shared expectation of behavior within the team, which is not directly related to the physical office layout.

Question 11

Faith works in the bakery at Whole Foods Market. As part of a ______ team, she shares in the responsibility of managing her department's work schedule and ordering baking supplies.
A) cross-functional
B) virtual
C) problem-solving
D) self-managed

Accepted Answer

Faith is part of a self-managed team, which means she and her team members share responsibilities such as managing work schedules and ordering supplies without direct supervision.

Question 12

During the forming stage, what is the role of the team leader?
A) providing time for members to become acquainted
B) encouraging participation
C) clarifying team roles
D) facilitating task accomplishment

Accepted Answer

The team leader's role during the forming stage is to provide time for members to become acquainted and to encourage participation.

Question 13

Mya's team members feel attracted to the team and motivated to remain part of it. Mya's team can be characterized as ______.
A) informal
B) formal
C) verbal
D) cohesive

Accepted Answer

A cohesive team is one where team members feel a sense of unity and are attracted to the team, motivated to remain part of it. Mya's team members are described as feeling attracted and motivated, indicating that they have a sense of unity, making D the correct answer. Formal or informal describes the structure of a team, and verbal does not give enough information to determine the type of team.

Question 14

During which stage of team development does agreement about the role of the team leader and other participants occur?
A) forming stage
B) norming stage
C) storming stage
D) performing stage

Accepted Answer

During the norming stage, team members establish a mutual understanding and agreement about their roles and responsibilities within the team. This includes the role of the team leader and other members. This stage focuses on developing cohesion, communication, and trust among the team members.

Question 15

Teams at Google come from many different countries, with skills ranging from creativity to communication to search engine optimization. This is an example of team ______.
A) cohesiveness
B) diversity
C) level
D) development

Accepted Answer

The scenario described involves a team with members from different countries, which implies diversity. Cohesiveness refers to the level of unity and cooperation within a team, level is not a relevant term here, and development refers to the process of improving a team's skills and capabilities.

Question 16

Which stage of team development is marked by conflicts over the team's mission and the roles of team members?
A) forming stage
B) norming stage
C) storming stage
D) performing stage

Accepted Answer

The storming stage is characterized by conflicts and tensions among team members as they try to establish their roles, priorities, and goals. This stage is essential for the team's growth, as it allows them to address any underlying issues and work towards a common vision. The other stages are forming (team members get to know one another and establish basic ground rules), norming (team members begin to work together and establish norms and processes), and performing (the team is fully functional and accomplishing their objectives).

Question 17

Zoe is the leader of a problem-solving team. She is encouraging every member of the team to openly express differences and work through conflicts. Zoe's team is likely in the ______ stage.
A) storming
B) forming
C) norming
D) performing

Accepted Answer

The storming stage is characterized by conflict and differences of opinion. Zoe encouraging open expression of differences and conflict resolution indicates that her team is likely in this stage.

Question 18

Ingrid's team is engaged in problem solving and appears focused on accomplishing tasks. Ingrid's team is likely in which stage?
A) forming stage
B) norming stage
C) storming stage
D) performing stage

Accepted Answer

Ingrid's team is likely in the performing stage, which is characterized by high productivity and focus on achieving goals. The forming stage is marked by uncertainty and getting to know each other, the norming stage is marked by establishing roles and norms, and the storming stage is marked by conflict and disagreement.

Question 19

Research on team effectiveness shows that teams achieve their best results with ______ or ______ members.
A) fifteen or twenty
B) six or seven
C) ten or twelve
D) four or five

Accepted Answer

Teams achieve their best results with six or seven members because this size allows for a diversity of perspectives and skills while still maintaining a manageable level of communication and coordination.

Question 20

Eric belongs to a team made up of members from the production, marketing, and finance departments. This type of team is known as a ______.
A) work team
B) self-managed team
C) cross-functional team
D) problem-solving team

Accepted Answer

A team made up of members from different departments or areas of expertise is called a cross-functional team. This type of team brings together diverse perspectives and skill sets to tackle complex problems or projects that require input from multiple areas of the organization.

Quiz 9: Top Performance Through Empowerment, Teamwork, and Communication

According to research on team effectiveness, the ideal team size is ______ members.

Joanna and Edith are geographically or organizationally dispersed co-workers who use a combination of telecommunications and information technologies to accomplish an organizational task. Identify the type of team Ann and Sarah belong to.

Jason's team has reached agreement about the role each member is expected to play. Jason's team has reached the ______ stage.

At a celebratory gathering in a restaurant, Nicholas presents his team members with personal thank you notes in appreciation for their hard work on a project. Nicholas and his team are in the ______ stage of team development.

During the ______ stage of team development, members resolve their differences, accept each other, and reach broad agreement about the roles of the team leader and other team members.

Samuel's company has an unwritten rule that implies all managers must attend team meetings, no matter what projects they're working on. This informal standard of conduct is an example of team ______.

During the performing stage, team members ______.

Pin-yuan is trying to promote the cohesiveness of his team. Which of the following would least likely improve his team's cohesiveness?

All of the following statements concerning team size are correct EXCEPT

Vanessa wants to encourage interaction among her team members and is planning to move to an open office space without cubicle walls. Vanessa is trying to promote ______.

Faith works in the bakery at Whole Foods Market. As part of a ______ team, she shares in the responsibility of managing her department's work schedule and ordering baking supplies.

During the forming stage, what is the role of the team leader?

Mya's team members feel attracted to the team and motivated to remain part of it. Mya's team can be characterized as ______.

During which stage of team development does agreement about the role of the team leader and other participants occur?

Teams at Google come from many different countries, with skills ranging from creativity to communication to search engine optimization. This is an example of team ______.

Which stage of team development is marked by conflicts over the team's mission and the roles of team members?

Zoe is the leader of a problem-solving team. She is encouraging every member of the team to openly express differences and work through conflicts. Zoe's team is likely in the ______ stage.

Ingrid's team is engaged in problem solving and appears focused on accomplishing tasks. Ingrid's team is likely in which stage?

Research on team effectiveness shows that teams achieve their best results with or members.

Eric belongs to a team made up of members from the production, marketing, and finance departments. This type of team is known as a ______.