Tyshero,a supervisor,enters the company break room just in time to see a loud argument escalating between two of his subordinates,Alessandro and Mo.Both men are shouting at each other,and Mo is waving his fists at Alessandro.Tyshero attempts to intervene,but Mo continues to shout and wave his fists,demanding an apology from Alessandro.Mo threatens: "I'll pulverize the scrawny wise guy if he doesn't apologize for that remark.Go ahead and fire me--see if I care!" Alessandro says that his remark was made in total innocence,and has been misinterpreted by Mo.He insists that it would be inappropriate for him to apologize for Mo's inability to understand his appropriate use of the English language.Under these circumstances,it would probably be most appropriate for Alessandro to use a(n)____ style of conflict handling.
A) accommodating
B) forcing
C) avoiding
D) compromising

Question

Quizplus · Accepted Answer

Alessandro should use an accommodating style to de-escalate the situation by apologizing, even if he believes he is not at fault, to prevent further conflict and potential violence.

Tyshero,a Supervisor,enters the Company Break Room Just in Time to See