The valet manager at a large casino has implemented a procedure,which he hopes will increase customer satisfaction with the services delivered by his staff.He began by issuing a memo to each member of his staff emphasizing the importance of increasing customer satisfaction with their services.He has followed that up by providing a written warning to any staff member who is observed behaving antagonistically toward customers.Which of the following sources of a leader's power has the valet manager apparently used in this example?
A) coercive power
B) legitimate power
C) both coercive power and legitimate power
D) reward power
Correct Answer:
Verified
Q108: The _ is an area within which
Q109: A strength of the Vroom-Jago leadership model
Q110: All of the following are among the
Q111: The three key functions that traditional managers
Q112: According to Learning from Experience: Douglas Conant's
Q114: All of the following are among the
Q115: A manager who controls the allocation of
Q116: A weakness of the Vroom-Jago leadership model
Q117: _ power comes from the leader's ability
Q118: _ power influences employees when they do
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents